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Satisfaction guaranteed

Our testimonials are from satisfied customers who highly recommend our exceptional 'White Glove' service.

 

Every aspect of our engagement with White Glove Mover was excellent and very professional. General Manager Lee was our first point of contact. She stayed involved through every step of the process. She is a very good communicator and very well manages customer's desired level of interaction - in our case, the more the better. She was always there if we need any changes or further information - she always responded in a timely and friendly fashion. This continued through the quotation process, pre-pack, upload, delivery and unpack. Jay (the sales manager) came to our home to do a detailed assessment about how big the job was. My wife and I continued to cull and off load things that we either didn't need or had not used in years. Jay and Lee came to our home when we at the end of the cull, to reassess the volume of the removal. Danielle and two members of her team came to do the packing of all non-furniture items. They always came to us if there were questions about how things might best be done. They packed many boxes very professionally - in testament to this, there was not one item that was damaged at the completion of unpacking the myriad of boxes at our new home. Pablo and his five team mates did all of the heavy lifting and loading into the two big trucks. They checked with us about more fragile items such as number of antiques and explained how they would load and protect the items. They arrived at our new home on time at 10.30am on Thursday 14 January and worked very hard to rebuild beds, position furniture and the like. They happily moved many items to the lower floor. The team did a wonderful job and once again, there was not one bit of damage. They are a great team who communicated with us whenever they had questions or concerns. Lee and her wonderful teams of professional removalists must take real pride in a job done very well - especially in consideration of the very high pressures during the busiest time of the removal year. We would recommend White Glove Mover to any friends. A hearty well done to all.

 

Bill and Cherylle Kearney

The White Glove team are certainly experts in their field. Lee was extremely professional and responsive to all matters relating to our interstate move from Sydney to Melbourne. The packing and unpacking service was unbelievable and certainly helped eased the moving in/out process. A special shout out to Megan, Cynthia, Valery and Danielle for providing this service. Maurice ensured the move in to our new home was absolutely seamless and managed the entire process. Will not hesitate to use White Glove for next move, thanks Lee and her team

Claire Horan

My first contact at White Glove Movers was Lee, the owner. She was so supportive and understanding of my anxiety about a big interstate move. My next contact was Jay who came out and did a thorough quote. He was able to quickly calculate the load dimensions and was so helpful. The packers were fabulous and my precious china all arrived unblemished as did my furniture. So much care was taken in meticulously blanketing and wrapping each item. The three removalists were so efficient and kind. The move was a huge undertaking for me and made so much easier with White Gloves and Lee, who prides herself on giving a top quality service. You get what you pay for and I certainly got an excellent service. Thank you Lee and all involved.

Sharon Walker

Hi Lee. I wish to take this opportunity to thank you from the bottom of my heart for all your help, advise & seamless operation to make our move so stress free and as smooth as silk. From the first friendly contact, to the lovely efficient packing ladies, then to the awesome truck driver and movers, we couldn't have imagined anything more efficient and professional. Moving house is hard enough at the best of times but with covid thrown in to make the best made plans change in an instant, White Glove Movers kept us up to date, ticked all the border requirements and always had a plan B. You guys are amazing and would highly recommend you to anyone considering moving house both locally and interstate. Cheers Colleen

Colleen Jenkins

How impressed we were with The White Glove Movers! From the first time we called and spoke with Lee in July to discuss our forthcoming move, everything ran like clockwork. She was so helpful and informative. Lee handled everything with the efficiency and care that The White Glove Movers are renowned for. The removal team arrived just before the designated time, which was perfect. They were most helpful, cheerful and professional and discussed our preferences as to what we would like to move first. We had a large amount of antique items - some very heavy, others delicate and valuable. Every item the team moved, they did with the greatest of care and respect. During the afternoon we encountered the difficulty, frustration and inconvenience of a lift breaking down in the apartment building we were vacating. This extended the move by about three hours, however the team continued to work diligently, thoroughly, unbelievably hard and without complaint. How impressive they were! We cannot praise Lee and her team highly enough. Just an outstanding company with fantastic staff. We have already recommended The White Glove Movers to friends of ours and will continue to do so without hesitation. Should the need arise, we will certainly use them again. Thank you all so very much!



 

Martin and Jane Lee
 
 
 
 
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